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    South Asia
     Mar 9, 2005
Women work their way up in India
By Priyanka Bhardwaj

NEW DELHI - The past few years have seen a tremendous resurgence of female workers in India. Working women - whether single or married - are clearly earning more and spending more, which is why corporate and marketing strategies are increasingly being fashioned to target women.

Unlike the Chinese economy, which is driven by low-cost manufacturing, India's services-led economy has been of advantage to women. A well-educated workforce, information-technology competence and English-language proficiency have resulted in the growth of IT-enabled services - software, business process outsourcing, multimedia, network management, and systems integration. These are also areas where reasonably educated women are able to fit in, unlike in manufacturing.

Women are also increasingly filling positions in hospitality, tourism, health, market research and education. They are estimated to account for 20-25% of white-collar workers in software, IT-enabled services such as call centers, pharmaceuticals, biotechnology, market research, financial services and advertising-marketing-media, up from 10% in the 1980s. In pharmaceuticals, women account for a fourth of the workforce. In IT-enabled services, good pay, flexible hours, glamour and safe and clean working environments have drawn women in large numbers, so much so that the gender ratio in this sector now stands at 1:1.

Of the 200,000 mainly service-sector vacancies filled via job portal naukri.com last year, 70,000 were women; a quarter of the 3 million resumes on monster.com belong to women. On an average, top IT companies such as Wipro, HCL Technologies, Sun Microsystems, Oracle India and Infosys employ one woman for every five men. In the five years between 1997-98 and 2002-03, the number of female officers in scheduled commercial banks in India has increased by more than 40%, from 16,719 to 23,411. According to predictions of IT industry body NASSCOM (National Association of Software and Service Companies), the male-female ratio in IT jobs will be 65:35 by the end of 2005.

In India's cities, single women are increasingly making up the second-largest group of home-buyers, though their size is still small compared with the number of mortgage loans availed by men. In the West, single women have already overtaken single men in terms of mortgage loans. Indian private banks, quick to sense a new business opportunity, have brought out specialized products to cater to the new clientele. ABN Amro Bank and Citibank have designed special women's accounts that cater to the investment requirements of the female investor, offering benefits such as free consultancy and advice, reduced minimum balance, breaks in process fees and even lower interest rates on loans.

According to a recent survey by Business Today, ACNielsen and ORG-Marg, working women are slowly becoming a lucrative target group for a large number of products and services, including apparel, grooming services, financial products, consumer goods, and even leisure and entertainment. The survey reveals that working women generally contribute more than 56% of their salaries to the household, keeping 10% to spend on themselves and saving the remaining 34%, with 78% of them owning independent sole accounts. Women are seen as generally more risk-averse than their male counterparts and are more often assessed as less likely to default on their loan repayments. Naturally, they constitute an important market segment for banks.

The overall statistics, too, indicate that more and more women are seeking to enter the workforce. Female literacy levels have risen to 54% as per the 2001 census, compared with 40% in 1991. Management institutes are reporting larger proportion of female students. The enrollment of women in higher education went up from 33% in 1991 to 40% in 2001. Working women now form 15% of the total urban female population of 150 million.

Women as workers
India's private sector, especially the IT sector, is keen on hiring women as they are seen to possess a high degree of interpersonal and analytical skills, creativity and integrity. They are considered more loyal and fair and less aggressive then men, more hard-working, and generally do not have the habit of scooting with unpaid credit card bills. The earlier handicap of post-marriage dropout has been largely mitigated with flexible working hours. Corporate human-resource policymakers are even working on the work-from-home option for women in certain special cases.

Several women have made it to the top in corporate circles. Arnavaj Aga (Thermax), Sulaija Firodia Motwani (Kinetic Engineering), Lalita Gupte (ICICI Bank), Naina Lal Kidwai (HSBC Bank), Kiran Mazumdar-Shaw (Biocon), and Ranjana Kumar, the first woman to head a public-sector bank, are just a few to name. But the list is still not too long and definitely not representative enough of the growing female workforce. According to Lalita Gupte, only a few women have broken the glass ceiling and entered the boardrooms. "The creation of more role models will bring more women into senior management," she said.

But the BT-ORG-Marg-Nielsen survey also finds that a third of Indian working women do not have any kind of insurance; only 15% have a credit card; 95% park their money in savings accounts; and just 15% have availed of a loan of any kind. Indeed, it's still a long way to go for India's working women.

Priyanka Bhardwaj is a New Delhi-based writer.

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